SERVICE LEVEL AGREEMENT

Organizations now view audiovisual and videoconferencing technology as business critical equipment.

Whilst the manufacturer guarantee or warranty provides a responsibility to repair or replace an item, in almost all cases this is for a limited period of time - typically 12 months. The guarantee normally requires the inconvenience of removing the item from the system, packaging it and returning it to the manufacturer at your cost, the manufacturer will either repair or replace the item to their timescales and return it to you for you to reinstall.

To overcome this and provide for cover beyond the end of the warranty period, PWIC has developed a range of flexible maintenance and support packages to minimize equipment failure and the subsequent disruption caused to the business unit. The benefits include:

• Access to technical and videoconferencing help desks
• Preventative maintenance visits.
• Strategically placed field service engineers across India, for a rapid response.

All packages can be structured to provide essential cover for a single item of equipment through to the support of large scale audiovisual and videoconferencing systems, deployed over multiple locations.

ON SITE SERVICES

By deploying first class technical resource into a clients organization, Purple Wave has created a flexible, measurable on-site service that allows large organizations to get the very best out of their audiovisual and video conferencing investment.

This service removes the cost and time involved in having to recruit, train and manage specialist staff and ensures that the technology is fully utilized, managed and operational at all times by experienced audiovisual personnel.

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